Tracking your parcel
As soon as your order leaves us we send a shipping confirmation email with your tracking number and a link to the carrier. That email is the fastest way to follow your parcel.
Three ways to find your tracking
1. Your shipping confirmation email
Search your inbox for an email from us with your order number. If it is not there, check your spam or promotions folder.
2. Your account
If you created an account at checkout, log in and open Orders. Your tracking link sits alongside the order.
3. Ask us
Email support@sundryhomegoods.com with your order number and the name the order was placed under, and we will send your tracking straight back.
Tracking has not updated
It can take up to 48 hours after dispatch before a carrier begins scanning a parcel, so a quiet tracking page in the first day or two is normal. Tracking can also pause for several days while a parcel is in transit between countries or waiting on a customs check.
If there has been no movement for more than 7 business days, email support@sundryhomegoods.com and we will chase the carrier for you.
Marked delivered but not received
Check with anyone else at the address and look in the usual safe places and with neighbours. Carriers occasionally scan a parcel as delivered a day before it arrives. If it has still not turned up after 48 hours, email support@sundryhomegoods.com and we will open a claim and put it right.