How you can pay
We accept all major credit and debit cards, along with the express payment options shown at checkout, such as Shop Pay, Apple Pay, Google Pay and PayPal. The full list of methods available to you appears on the payment step of checkout.
When you are charged
Payment is taken in full at the moment you place your order. Your order is confirmed by email straight away. If a payment fails, no order is created and no funds are taken, although your bank may show a temporary authorisation that clears on its own within a few business days.
Currency
All prices are shown and charged in US dollars. If your card is issued in another currency, your bank will convert the amount at their rate and may add a foreign transaction fee. That fee is set by your bank and is not something we receive or control.
Security
Payments are processed by Shopify Payments and the other providers listed at checkout. Card details are encrypted in transit and are never stored on our servers or seen by our staff. We do not have access to your full card number at any point.
Taxes and duties
Any sales tax that applies is calculated and shown at checkout before you pay. Import duties and customs charges are covered by us, so there is nothing further to pay when your parcel arrives.
Order review
Occasionally an order is held briefly for a routine fraud check. If we need anything from you to release it, we will email you. If we cannot verify an order, we will cancel it and refund you in full.
Problems with a payment
If you have been charged incorrectly, charged twice, or you see a charge you do not recognise, email support@sundryhomegoods.com with your order number and we will sort it out.