Free shipping
Shipping is free on every order. Duties and customs charges are covered by us, so there is nothing extra to pay when your parcel arrives.
Order processing
Orders are packed and dispatched as quickly as we can manage. You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number as soon as it leaves us. If anything is going to hold your order up, we will email you rather than leave you guessing.
Delivery times
Delivery time depends on where you are and which carrier handles the parcel, so we do not quote a fixed window. Your tracking link is the most accurate guide once the parcel is moving. If your order seems to be taking longer than it should, email support@sundryhomegoods.com with your order number and we will chase it for you.
Tracking
When your order ships we will email you a tracking number. It can take up to 48 hours before tracking starts updating, so do not worry if it looks quiet at first.
Address accuracy
Please check your shipping address carefully at checkout. We cannot change an address once an order has been dispatched, and we are not able to cover parcels delivered to an address that was entered incorrectly.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, email support@sundryhomegoods.com and we will open a claim with the carrier and put it right.
Multiple parcels
Larger orders may arrive in more than one parcel and on different days. Each parcel has its own tracking number.
Where we ship
The destinations we currently ship to are shown at checkout. If your country is not listed, email support@sundryhomegoods.com and we will see what we can arrange.