Shipping and delivery
How much is shipping?
Shipping is free on every order, and we cover duties and customs charges. There is nothing extra to pay when your parcel arrives.
How long will my order take?
It depends on where you are and which carrier handles your parcel, so we would rather not quote a number we cannot promise. You will get a tracking number by email the moment your order ships, and that link is the most accurate answer once the parcel is moving.
Where is my order?
Check the shipping confirmation email for your tracking link. Tracking can take up to 48 hours to start updating. Our Track Your Order page walks through it.
Why has my order arrived in separate parcels?
Larger orders sometimes ship in more than one parcel and can arrive on different days. Each parcel has its own tracking number.
Which countries do you ship to?
The destinations we currently ship to are shown at checkout. If yours is not listed, email us and we will see what we can arrange.
Returns and refunds
What is your returns window?
30 days from the day your order arrives. The item does not need to be faulty. If it does not work in the room, that is reason enough.
Do I pay to return something?
No. We send you a prepaid returns label and there is no restocking fee.
How long does a refund take?
Once your return reaches us and passes inspection, refunds are issued to your original payment method within 5 to 10 business days.
Can I exchange an item?
The quickest route is to return the original for a refund and place a new order.
Orders
Can I change or cancel my order?
Email support@sundryhomegoods.com as soon as you can with your order number. If it has not been dispatched yet we can usually change or cancel it. Once it is with the carrier we cannot.
I entered the wrong address, what now?
Contact us straight away. We can correct an address before dispatch but not after.
Something arrived damaged.
Email support@sundryhomegoods.com within 7 days with photographs and we will replace it or refund you in full.
Products
Will the colour match the photos?
We photograph everything as accurately as we can, but screens vary and natural materials vary too. Small differences in grain, glaze and weave are normal and are part of how these pieces are made.
How do I care for my pieces?
Care instructions are on each product page. If anything is unclear, email us before you clean or treat an item.
Still stuck?
Email support@sundryhomegoods.com. We answer Monday to Friday, usually within one to two working days.