Returns
You have 30 days from the day your order arrives to send it back. The item does not have to be faulty. If you get it home and it simply does not work in the room, that is reason enough.
To be accepted, an item must be unused, in the condition you received it, and in its original packaging.
How to start a return
Email us at support@sundryhomegoods.com with your order number and the items you want to return. We will reply with a prepaid returns label and instructions. There is no form to fill in and no restocking fee.
Refunds
Once your return reaches us we will inspect it and email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card provider may take a few days longer to show it.
Original shipping charges are refunded only when the return is due to our error or a faulty item.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email support@sundryhomegoods.com within 7 days with photographs. We will replace it or refund you in full, including any shipping you paid.
Items we cannot accept
Gift cards, items marked final sale, and custom or made to order pieces cannot be returned unless they arrive damaged or faulty.
Exchanges
The quickest way to exchange something is to return the original item for a refund and place a new order.
Late or missing refunds
If your refund has not appeared after 10 business days, check with your bank or card provider first, then contact us at support@sundryhomegoods.com and we will chase it.
Return address
Please email us for a returns label before sending anything back, so we can log your return against your order.
Sundry Home
8001 South 194th Street
Kent, WA 98032
United States